A trip through the fantasy worlds I enjoy

 

Symptom:

After installing or updating the game you may get a popup that says the following and keeps the game from running:

"The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail."

 

Cause:

This is being caused by a missing C++ redistributable, vcredrist_x86.exe.

 

Fix:

We will be updating the download to include the missing redistributable, but until then you can resolve this be either:

 

1. Updating windows, including security updates.

or

2. Manually downloading and installing the appropriate version of vcredrist_x86.exe (link below).

 

Link to site: http://www.microsoft.com/en-us/download/details.aspx?id=26347  It is the 3rd file in that list.

Here is a direct link to the file if you prefer: http://download.microsoft.com/download/8/B/4/8B42259F-5D70-43F4-AC2E-4B208FD8D66A/vcredist_x86.EXE

 

Please let me know if anyone continues to have the problem after installing that updated redistributable.

 


Comments
on Aug 16, 2012

Thanks Derek, that sorted it out in one go. Nicely done

 

on Aug 16, 2012

on Aug 16, 2012

Well, I tried 5 different versions of C++ redistributables, but your one actually works.

on Aug 16, 2012


Getting a message upon start up that says login failed...?

on Aug 16, 2012

I dont post too often but I must  log in to inform you that I am very pleased with how quickly someone figured out how to solve this problem. I was ready to call it a day when the game wouldnt work... but I log in and found the solution immediately. And problem solved! TY Derek Paxton.

on Aug 16, 2012

Fantastic news.

Now can we get a fix for the people who can't play the beta at all due to "Login failed - you may have missing or stale registry data" errors?

I've opened support tickets...nothing.

Asked around on the forums, best response "open a support ticket".

 

on Aug 16, 2012

 

Yeah for reals, what he said!

on Aug 17, 2012

Thank you! This download also solved:

"This application has failed to start because the application configuration is incorrect."

on Aug 18, 2012

Installed new C++ software and the game still wont open. After unzipping it asks if i'm sure i want to uninstall. I don'

t think i do

 

 

 

 

 

on Jan 05, 2014

I am facing the same problem .. tried everything .. but still its not working....    i can not see any icon on desktop .. not even taskbar or start menu....  i can only open task manager.. and from it ..  i tried doing explorer.exe  but same error occurs.. also  tried sfc/scannow .. but scan stops at 10% .. plzzzz help  [e classic]:'([/e] [e classic]:'([/e]